CarePortal Feedback Opportunities

Overview

We are thankful for every individual using the platform to connect to vulnerable children and families with a heart and posture of service. We are committed to you, our users, and we value your feedback because it helps the platform improve and leads to more children and families being served with excellence! In this article, we will look at some of the ways you can participate in feedback opportunities and what the process looks like.

Intended Audience

Everyone!

Included in This Article

• How to Opt-In to Feedback Opportunities
• I've Opted-In, Now What?
• Other Types of Feedback Opportunities

How to Opt-In to Feedback Opportunities

Before a new feature or page design gets worked on by our software developers, we want to make sure actual users have had the chance to try out the design! Anyone with any role in the CarePortal platform can opt-in to these invitations. With each opportunity, users of the relevant role(s) will be alerted and given the chance to volunteer by filling out a form that asks a few clarifying questions related to the specific project or feature. The Design Team will then schedule short, one-on-one User Demos with a selected group of these users.

Opting-in is as simple as going to Manage My Profile and updating your notification preferences by checking the box for User Feedback Opportunities. Once you do, you'll be on our email list as someone who is interested in occasionally helping to influence the direction CarePortal is going. Here's a step-by-step of how to get signed up:

• When logged into your CarePortal interface, click your profile in the top right corner and then click 'Manage My Profile' which will take you to your profile options
• Now click on the 'Notifications' header and scroll down to the 'User Feedback Opportunities' 
• Click the email checkbox then click the 'Save Communication Preferences' button and you'll be opted-in!

I've Opted-In, Now What?

As these occasions arise, the CarePortal Design Team will send out short surveys to complete and will choose candidates from the submissions received based on what type of user is needed for that particular opportunity. You will then be contacted regarding next steps, whether those be to participate in a focus group, to fill out additional information, to conduct an interview with one or more teams, or to wait until there is a need for your specific insights! There will always be opportunities to participate in future studies.

Other Types of Feedback Opportunities

Feature Request Board

If you have an idea for a new feature or CarePortal improvement, be sure to visit the 'Request a Feature' link at the top right of Help Center. Here you can follow the provided template and detail how this feature will improve CarePortal and any other relevant information we should know. The best way to get your feature request prioritized is by getting lots of votes! Tip: Make sure to vote for your own feature requests!

Support Tickets

If you are encountering an issue or something that doesn't seem quite right while using CarePortal, be sure to contact our Support Team. You can contact them via the messaging widget always available at the bottom right-hand corner of CarePortal and Help Center. Or you can send them an email directly to [e-mail]. And while you're here, check out this section of the Help Center where all support-related content lives!