Agency Data Related Questions

Overview

CarePortal has added a few very important questions to our request process so that data can be used to conduct longitudinal studies and improve CarePortal. No case-specific data is share publicly. Only aggregate data is used. All agency-specific data is available to Agency Administrators for internal review.

If an Agency has a policy that would prevent caseworkers from answering these questions, the Agency can opt-out and these questions will not be shown to any caseworker. 

Intended Audience

Agency Administrators, CarePortal Implementers

Included in This Article

• Agency Settings
• Case ID Question
• Race / Ethnicity Questions
• Outcomes / Impact Questions

Agency Settings

Agency Admins are able to adjust their agency settings in the CarePortal dashboard (shown below). 

Case ID Question

Collecting the internal agency identifier allows for specific requests in CarePortal to be matched up with specific cases in future studies. This creates the opportunity to validate outcomes. 

Race / Ethnicity Questions

These questions are added to the request submission process and match the questions asked by AFCARS (Adoption and Foster Care Analysis and Reporting System). 

1. What is the race of the child(ren) involved in the request?

• American Indian or Alaskan Native
• Asian
• Black or African American
• Native Hawaiian or Other Pacific Islander
• White
• Two or more races 
• Unknown
• Children are of different races
• Declined

2. Is/are the Child(ren) involved in this request Hispanic-Latino?

• Yes
• No
• Unknown 
• Children are of different ethnicities 
• Declined

Outcomes / Impact Questions

When a request is closed because a caseworker confirms a church met the need, CarePortal will ask the following questions (the first two with a dropdown selection ranging from Strongly Agree to Strongly Disagree):

• To what extent do you agree that partnering with the faith community through CarePortal on this request made you feel more supported in your work?
  Note: If the caseworker agrees, an optional text box will appear asking, "How did you feel supported?"
• To what extent do you agree that meeting this request helped improve the well-being of the family/child(ren) involved?
  Note: If the caseworker agrees, an optional text box will appear asking, "Please share how this experience impacted the family."
• In your opinion, what are the most critical needs of the family now that this request is met? (select all that apply)
    - Counseling
    - Daycare
    -  Job Skills/Placement
    -  Parent Mentoring/Support Group
    - Relational Connection/Support
    -  Respite/Babysitting
    -  Safe Housing
    -  Substance Abuse Treatment
    -  Transportation
    -  Not Sure
    -  Other (textbox)

See each purpose statement below for any additional follow-up questions a specific purpose statement is asked (each is answered on a scale of Strongly Agree to Strongly Disagree):
Note: If a purpose statement is NOT listed below, that means it does not ask any additional outcome questions beyond the ones listed above.

• Help Make a Foster Care Placement
    -  In your opinion, to what extent do you agree that meeting this request helped place the child(ren) in a foster home?
• Help Make a Kinship Placement 
    -  In your opinion, to what extent do you agree that meeting this request helped place the child(ren) in a kinship home?
• Help Make an Adoptive Placement
    -  In your opinion, to what extent do you agree that meeting this request helped place the child(ren) in an adoptive home?
• Help Preserve a Foster Care Placement
    -  To what extent do you agree that meeting this request helped preserve the current placement of the child(ren)?
• Help Preserve a Kinship Placement
    -  To what extent do you agree that meeting this request helped preserve the current placement of the child(ren)?
• Help Preserve an Adoptive Placement 
    -  To what extent do you agree that meeting this request helped preserve the current placement of the child(ren)?
• Help Prevent a Child from Entering Foster Care 
    -  To what extent do you agree that meeting this request helped prevent the child(ren) from entering foster care?
• Help Reunify a Bio Family 
    -  In your opinion, to what extent do you agree that meeting this request helped reunify the child(ren) with family?
    -  If the caseworker answers "Strongly Agree" or "Agree" to the question above, they will then be asked: In your opinion, did meeting this need help speed up reunification of the child(ren) with family?
    -  If the caseworker answers "Yes, it did speed up the time" to the above question, they will then be asked: In your opinion, by how many weeks did meeting this need help speed up the reunification of the child(ren) with family?
    -  If the caseworker answers "Too soon to know or can't know" to the above question, a follow-up email will be sent 45 days later to see if there has been an update that would allow the caseworker to provide a "Yes" or "No" answer to this question.