This article contains updates released 10/1/24 - 10/31/24
Overview
We're excited to share updates on recent product improvements based on your feedback. This month, we’ve resolved several critical issues impacting request visibility, funding access, donation flexibility, and Help Center access, all aimed at enhancing your CarePortal experience. Here’s what’s new!
Champion Admins Can Now View Closed Requests
Affected roles: Network Leaders and Champions
Champion Admins were unable to see closed requests in their Requests tab when using filters like ‘Met Requests’ or ‘Closed Requests We Have Responded To.’ This discrepancy led to confusion, as the Dashboard and View Totals tabs displayed a correct count, but the Requests tab did not align. Champion Admins can now view all requests, including closed ones, when using relevant filters in their Requests tab. This update ensures data consistency across all tabs, making it easier for Admins to track responses and assess the impact of their team’s efforts.
Disaster Relief Requests Now Fully Fundable
Affected roles: All Users
Open Disaster Relief requests were not marked as fundable, preventing responders from providing financial support to urgent cases. This inconsistency restricted funding capabilities for critical disaster-related needs. Disaster Relief requests are now set to follow the same fundable criteria as Tier 1 requests, allowing for streamlined funding access.
Expanded Payment Options
Affected roles: All Users
To make giving easier and more accessible, we’ve introduced new payment options! In addition to traditional payment methods, CarePortal now accepts Apple Pay, Google Pay, and ACH transfers. These additional payment options give users more flexibility to contribute using their preferred methods, making the donation process faster, more convenient, and more secure. This update is part of our commitment to making CarePortal as accessible and user-friendly as possible.
Help Center Info Button
Affected roles: All Users
We’ve added a Help Center Info button to the top header bar, providing quick, easy access to the Help Center from any page within CarePortal. This button is now available to all users and is designed to support seamless navigation for finding answers to common questions.
Each of these updates reflects our commitment to improving your experience on CarePortal. Thank you for sharing your feedback with us as we continue to strengthen our platform and community impact!
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