This article provides an in depth review of the actions available for a church to take to when they receive a request via email. It is important to remember that there are two request emails that go out to churches. These emails have different options depending upon the role of the recipient. The email that goes out to Point People for the church includes the ability to use the Activate My Church & Church to Church functions. These options are not include in the email that goes out to users that are on your churches Response Team. The email to Response Team users will include the ability to Respond, Commit to Pray, & Follow. We break down all of this options below.
CarePortal Churches: Primary Point Person, Tier Point People, Response Team Members
This Article Covers
Responding to a Request
Churches can respond to a request to notify the case worker that they want to help- this is the essence of why CarePortal exists.
Clicking respond will take you to a page specific for that request. From here, you can see responses from other churches & respond to the request yourself.
To respond, simply enter your email address in available field within the 'Respond To This Request' section. Next, you will be prompted to enter a valid phone number and the message that you would like to send to the case worker. It is important to remember that all responses entered on this form are visible publicly. Please do not enter contact information in the "How can you help?" field. Your name, email & phone number will be provided to the case worker in the email that includes your response message.
Commit to Pray
The Commit to Pray feature allows you to take a physical action to symbolize the unseen spiritual activity of prayer. We recognize that as citizens of the Kingdom of God, where results and fruit cannot always be counted by tangible measures, prayer is our most important work! Clicking the 'Commit to Pray" button will technologically follow the same process as when you click "Follow."
You will receive email updates for the request for which you commit to pray. It also allows us to have some tangible measure to document that the children and families represented in the requests are being lifted up in prayer, providing a source of encouragement to the caseworkers, churches and CarePortal team working together on behalf of these children.
The follow feature allows you to receive email updates for a specific request. When you follow a request you receive email notifications when a church responds, the case worker updates the request & when the requests is closed. If you respond to a request, you automatically follow the request. This ensures that you receive all updates for that request after you have responded.
Activate My Church
The Activate My Church feature will send the request email that you have received to anyone that is a part of your Church's response team. Watch the video above to learn more about how this can enhance your Church's capability to meet CarePortal request. For more information regarding Response Teams please see this support article.
Church to Church
Clicking the "Church to Church" button will take you to the request page and allow you to send a message to another church in your region that has received the request. This is a useful feature for certain situations where your church may be able to meet part of the need and another church is able to help with the rest of the need.
Another example would be if one church has beds to donate but they do not have a vehicle to deliver them. You can see the church's response saying that they would love to donate beds but need assistance with delivery. You can use the Church to Church feature to send that church a private message letting them know you can provide assistance in delivering the beds.
To use the Church to Church feature, click the "Contact" button to the right of a Church or Group within the Churches/Groups section and then type your message in the text box at the top!