Church Entered Needs: Getting Started & How it Works

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    Sarah Wohlfeil

    Also, the article states: Church Needs Leaders can also escalate a need to all response teams as appropriate.- does that mean the Church Needs Leader can escalate the need to other church response teams?

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    Claire Hall

    Two Questions:

    1. With the ability for responders to respond to part of a request, can the Primary Point Person/ Church Needs Leader adjust someone's response? I have folks who don't know to select part of a request and end up selecting the entire request making it seem like the need has been met in full when it has not.

    2. When I go to edit a need after its been posted, there is not an option for me to adjust the already submitted need (like changing the number needed). Would I have to add another need to the existing need if more of an item was needed?

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    Sarah Wohlfeil

    Great questions by Claire. Would love to know the answers!

     

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    CarePortal Training

    Hey Sarah, thanks for your comments! We responded directly to Claire with answers to those questions at the time of her comment but for visibility, I’ll go ahead and answer them on here!

    Answers to Claire’s questions:

    1. No, there’s not a way to edit someone’s response. The solution to that issue would be to delete the need(s) they committed to, then add them back and have them respond again, correctly.
    2. To adjust an already submitted need quantity or amount, you’d have to either add a new need or delete the need and add it back with the correct quantity or amount.

    Answer to your question: Church Needs Leaders have the ability to escalate a church need to all response teams in that church. For example: when a Team Leader submits a need, it only gets sent to their response team. If a Church Needs Leader sees that need and thinks other response teams in their church could meet it, they could escalate that need to the other response teams in their church.

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