February 2025 Product Update

Overview

At CarePortal, we continuously strive to improve the platform experience for our community. This month, we’re excited to announce a key bug fix and a meaningful enhancement to the request closure process. Keep reading to learn more! 

---

🛠 Fix: Export Errors Resolved for Specific Filters

Affected Roles: Network Leaders

Previously, attempting to export requests filtered with a "Reason Closed" status resulted in a 500 error, preventing Network Leaders from generating and exporting accurate reports.

What’s Fixed?

✅ Network Leaders can now successfully export reports with "Reason Closed" filters applied.

---

🧡 Enhancement: New Meaningful Connection Question at Request Closure

Affected Roles: Caseworkers, Responders

Building meaningful relationships is at the heart of Care-Sharing. To better capture the impact of these connections, we’ve added a new optional reflection question during the request closure process:

💬 (Optional) "My connection with the responder while meeting this request left a lasting impact on my life."

Why is this Important?

✅ Encourages reflection and storytelling about the power of Care-Sharing.
✅ Helps highlight the relational impact beyond just meeting a material need.

Have your own meaningful connection to share? We'd love to hear it!

We'd love to hear how a request you assisted with made an impact—whether a family felt seen and supported, a church responder experienced the joy of generosity, or a caseworker witnessed hope in action. Your story can inspire others to take action in their communities!

 Click the Share a Story button below to share yours or explore other stories of connection here.

---

Looking Ahead

While we’ve made some exciting improvements this month, the majority of our time has been spent working on the Mainstream Request Engagement update, set to release at the end of March! This highly anticipated update is designed to streamline how requests are engaged with across all network levels, making it easier for churches, community responders, and partners to connect with and fulfill needs more effectively. Stay tuned for more details in the coming weeks!

💡 If you have questions or feedback about these updates, visit our Help Center or reach out to our Support Team!

📌 Stay tuned for more details in next month’s update!