Multi-Family Requests

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    Mara Silva

    This is such a great feature to include!

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    Claire Hall

    Will a caseworker be notified of every response (assuming churches turn off respond to team leader setting?) If so, if the request is for a drive and 100+ items are requested, and 100+ people respond, that would be an overwhelming amount of emails! 

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    CarePortal Training

    Claire, yes, the caseworker would be notified of each response. In adding the Special Instructions field to multi-family requests, the hope is that a caseworker could include any additional information there so that when they get responses to the request, it doesn't necessarily prompt them to need to take action, it would then be more of a notification that someone has responded just so they are aware.

    So far, we haven't heard any feedback from caseworkers about overwhelming emails in regards to responses on multi-family requests. If you're aware of that being an issue, though, please let us know and we can look into this more!

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