Implementing Partner Leadership Roles

Overview

This article reviews and clarifies the various leadership roles that are available for Implementing Partners (IPs) in the CarePortal platform. When a new IP joins the network, it's important to have the people who are qualified and prepared to fill these various positions. 

Additional questions can be directed to [e-mail] or a CarePortal Area Director.

Intended Audience

Potential/Current Implementing Partners, Area Directors, Regional Managers, Ambassadors

Included in this Article

• What is a CarePortal Implementing Partner?
• Who is an Ambassador and what can they do?
• Who is a Regional Manager and what can they do?
• Who is an IP Admin and what can they do?

What is a CarePortal Implementing Partner?

The CarePortal platform was created to be a tool that allows organizations that exist to serve the local church to coordinate a deeper network of collaboration and partnership around kids and families in crisis. This platform is licensed by the IP and offered to churches in their area as a ministry tool that provides their ministries with vetted, real-time, and scaleable access to the local child welfare system.

With the license for the CarePortal platform in their area, IPs are able to write for grants, recruit county sponsors, and/or request church support to help fuel the ministry they are called to engage. These organizations become a "local expert" on the CarePortal platform and how it's used in the area to allow the Church to empower more people to serve more families. 

Implementing Partners can choose from two levels of leadership: Regional and Network.

• Network IPs are activated for the specific county or counties they serve and are given authority over church training, coaching, along with local network activity and collaboration through Ambassadors. Churches must indicate their affiliation with a Network IP in order to be added to the network. Multiple Network IPs can be active in a single county and ambassadors are able to work in close partnership with the regional manager that is assigned to their county. A common example of a Network IP is denominational networks.
• Regional IPs are assigned to a specific county or group of counties and are given authority over settings like county settings and agency partnerships through Regional Managers. Churches that enroll in CarePortal and are not already involved with a Network IP are automatically assigned to the Regional IP. In this way, Regional IPs benefit from the marketing efforts of CarePortal and The Global Orphan Project and its network partners. 

Who is an Ambassador and what can they do?

Ambassadors are coach/trainer/mentor-type leaders who seek to help churches use the CarePortal platform effectively. Multiple leaders with this role can be added in a single county for each Implementing Partner (both Network and Regional). 

Ambassadors are made aware of new CarePortal requests and Church responses for the purpose of helping to spark collaboration between churches, community partnerships, and coaching/support opportunities with church ministry teams.

Each ambassador is given dashboard access to the CarePortal network where they can support the churches that have been assigned to their care and guidance. This can include church orientations for newly enrolled churches and teams, coordinating local gatherings for collaboration, and other tasks that benefit the ministry and churches they serve. Each of these tasks can be done in partnership with the local regional manager and other ambassadors as needed.

Who is a Regional Manager and what can they do?

Regional Managers are dynamic leaders who can serve in multiple ways for multiple members of the CarePortal network. Each active county is assigned one Regional Manager who works in partnership with other area leaders to determine each county's system settings. The relationship with each requesting partner or agency is also led by the local Regional Manager.

Each Regional Manager is equipped with system emails alerting them to each newly enrolled church, each new request, church response, and community partnership inquiries as well. These emails are able to be easily filtered and sorted into different email folders. 

In the CarePortal dashboard, Regional Managers are given admin-level authority to manage their area and partnering churches, including the ability to support each Agency and Network IP (with their Ambassadors) that is active in their area. In some areas, Regional Managers choose to take on the additional role of Ambassador for some or all of the churches in their assigned area.

Who is an IP Admin and what can they do?

Each Implementing Partner organization must designate one leader who will serve as the Administrator for their organization's use of CarePortal.

For Network IPs with multiple Ambassadors, the IP Admin must assign new churches to the preferred Ambassador so that the appropriate training can occur. The IP Admin is given executive level administration in the CarePortal dashboard to see everything happening for every church and ambassador associated with their organization.

For Regional IPs, the IP Admin is alerted only when new churches are activated for CarePortal. These leaders are given executive level administration in the CarePortal dashboard to see everything happening for every church, agency, Ambassador (from their own organization), and Regional Manager that is associated with their active counties.