How to Respond to a CarePortal Request

Overview

This article is intended to outline the steps to respond to a CarePortal request as a Church or Community Responder.

Intended Audience

Church and Community Responders; Community Champion Leaders

Included In This Article

• Responding to a Request From the Web (Video)
• Responding to a Request From the Web
• Responding to a Request From the Mobile App
• Overview of Everywhere CarePortal Requests Can Be Found

Responding to a Request From the Web (Video)

Link to video

Responding to a Request From the Web

1. Click "Yes, I can help!"
   
   Note: If you're not logged in or don't have an account, it will prompt you to create one. If you want to join your church's response team, be sure to select your church during the sign up process.
   
   
2. Mark the checkbox next to the item(s) that you'd like to commit to helping with
   
   
   
3. Confirm or edit the quantity or amount for each item
   

   Editing quantity:

   Editing amount:

4. Type a custom message explaining how you'd like to help. Keep in mind, this message will be posted publicly with the request. 
   Note: Depending on your location, your role, or your team's settings (if you're on a response team), this message will go to either the Caseworker, a specially trained church leader near the family, or your Team Leader.
   
   
   
5. Select how you want to help:
   

   	Should be selected when you either have this item already, or are going to purchase it yourself
   	Should be selected when you want to give through the CarePortal platform to equip a local church to meet this need. (This will trigger a follow-up step for you to select a contribution source for the money you are giving.)

 

Responding to a Request From the Mobile App

1. Tap the Requests tab at the bottom
   
   
2. Find a request you want to respond to and tap "Yes I Can Help!" 
   
   
   
3. Click the orange button at the bottom to respond
   
   
4. To provide an item, adjust or confirm the quantity you will provide and tap the checkbox to select that item. To fund an item, adjust the amount you will fund and tap the checkbox to select that item.
   
   
5. Type a custom message explaining how you'd like to help. Keep in mind, this message will be posted publicly with the request. 
   Note: Depending on your location, your role, or your team's settings (if you're on a response team), this message will go to either the Caseworker, a specially trained church leader near the family, or your Team Leader.
   
   
6. Tap the Provide Items button or the Fund Items button to submit your response. 
   

Overview of Everywhere Requests Can Be Found

1. CarePortal Dashboard (with account)
2. Email Alerts (determined by settings)
3. CarePortal.org Interactive Map (public)
4. CarePortal.org "Browse Needs" List (public)
5. Organization's Public Page (public; custom URL found in Church/ Champion Dashboard)