🏛️ Agency Protect the Trust Agreement

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Estimated read time: 2 minutes

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Overview

Summary: This agreement explains the standards all Agency Workers and Reps must meet before submitting requests through CarePortal.

The CarePortal network's most valuable asset is trust, which is established by where requests come from and how they are vetted.

A CarePortal Vetted Request is a request approved by a trained professional from an authorized CarePortal requesting Agency, aimed at addressing an immediate need for a family to ensure their safety, well-being, and/or sustainability.

To help protect this trust, all users associated with a requesting Agency are asked to agree to the following policy guidance before submitting their first request. Once they select I Agree in their Dashboard, they are not asked again.

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Intended audience

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Included in this article

• CarePortal Authorized
• CarePortal Appropriate

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CarePortal Authorized

Summary: To be authorized to enter requests, you must be qualified through experience, formally approved by your Agency leadership, and trained in the required Agency training.

As someone my Requesting Agency has selected to access and enter requests into CarePortal, I attest that I am:

• Qualified — through education and/or experience, to discern needs and serve children and families in crisis with first-hand knowledge of the stated needs (never entering a request on another's behalf);
• Approved — by the leadership of my Requesting Agency, including verification of all qualifications for the safe and trustworthy connection to children and families;
• Trained — in all required Requesting Agency training and ready to accept accountability to ensure that each request is promptly closed once it has been met, as defined by the training I received from my Requesting Agency and local Network Leaders.

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CarePortal Appropriate

Summary: Every request you submit must be specific to the family's needs, accurately described without confidential information, and free from any personal conflict of interest.

Every request I enter into CarePortal will be:

• Specific — to the well-being or case plan goals for the children and families involved, and will not contain a petition for ongoing financial support;
• Accurate — including a description without confidential information, and individually-added needs with realistically assigned values;
• Conflict-free — meaning the need is not related to a need of my own or a member of my family, and I have no personal financial interest in the request.

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