Estimated read time: 2 minutes
Overview
Forgot your password or having trouble logging in? This article walks you through resetting it so you can get back to CarePortal in just a few steps. Let's get started!
Intended audience
Included in this article
Resetting your password
- Go to the CarePortal login page and select
I forgot my password. - Enter the email address associated with your CarePortal account and select
Send Password Reset Link. - Check your inbox for a password reset email — it usually arrives within a few minutes.
- Open the email and select the reset link. Enter your email address and your new password, then select
Submit.
Tip: Password reset links expire after 24 hours. If your link has expired, return to the login page and request a new one — generating a new link will deactivate any previous ones.
Troubleshooting common issues
"We can't find a user with that email address."
This usually means the email you entered isn't associated with a CarePortal account. Double-check the address and try again. If you're still stuck, reach out to our Support Team and include your organization name and the role you should have.
"Invalid token" error after selecting the reset link
This means the link has expired or was already used. Go back to the login page and request a new password reset link.
Tip: Don't see the reset email? Check your spam or junk folder — it sometimes ends up there!
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