🛠️ How to Update Your Email Address in CarePortal

⏱

Estimated read time: 2 minutes

---

Overview

This article walks you through how to update your email address in CarePortal. Most users can make this change directly from their My Profile page — if you're an Agency Worker, Agency Rep, or Agency Supervisor, jump to the section below for a different process. Let's get started!

---

Intended audience

---

Included in this article

• Updating your email address
• Agency Workers, Reps, and Supervisors: How to request an email update

---

Updating your email address

If you're a Church Leader, Responder, Network Leader, or hold another non-agency role in CarePortal, you can update your email address directly from your profile.

1. Select your name or profile photo in the top corner of the page.
2. In the dropdown, select Manage My Profile.
3. Select Edit Profile.
4. Enter your new email address in the Email Address field.
5. Select Save Changes.

You'll see a confirmation message when your changes are saved.

💡

Tip: For a visual walkthrough, check out this walkthrough on how to update your email address in CarePortal.

---

Agency Workers, Reps, and Supervisors: How to request an email update

To protect account security, Agency Workers, Agency Reps, and Agency Supervisors can't update their own email addresses directly. To request a change, contact our Support Team.

🌟

To request an email update: Email [e-mail] with your current email address, the new email address you'd like to use, and your full name and Agency name for verification. Our team will confirm once the change is complete.

---

Related articles

• 🛠️ Managing Your My Profile Page
• 🛠️ How to Reset Your Password
• 🛠️ Switching Between Multiple Roles in CarePortal